Shipping policy
Shipping Policy
Last updated: March 31, 2026
Domestic Shipping (United States)
We offer the following flat-rate shipping options for orders within the United States:
- Orders $150 and below — $13.00
- Order between $150 and $300 — $23.00
- Orders $300.00- Above — $32.00
Rates are calculated at checkout based on your order details.
International Shipping
We ship to select countries worldwide, including Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, UAE, and the United Kingdom.
International shipping rates are calculated in real time at checkout via USPS and DHL Express, based on your destination and package details.
Processing Time
Orders are typically processed within 1–3 business days. You will receive a tracking number once your order has shipped.
Customs & Duties
International orders may be subject to customs fees, import duties, and taxes upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Order Tracking
Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.
Questions?
If you have any questions about your order or shipment, please contact us at joujouproducts@gmail.com.