Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days.

Shipping costs are calculated at checkout based on your location and chosen shipping method.

We periodically offer free shipping promotions. Check our website or subscribe to our newsletter to stay updated on current offers.

Once your order ships, you'll receive a confirmation email with a tracking number to follow your package in real time.

Contact us right away and we'll work with the carrier to locate your package and resolve the issue as quickly as possible.

We offer a complete ritual skincare line including cleansers, toners, serums, lotions, mists, masks, exfoliators, and gift sets — all formulated with premium ingredients.

Our formulas feature Mastika Tree (skin barrier strengthening), Squalane (deep hydration), Mushroom Complex (calming and repair), and Triple Hyaluronic Acid (multi-depth hydration).

Yes! Many of our products are specifically formulated to address redness, reactive skin, and congestion. We recommend starting with our N°2 Toner and N°5R Moisturizing Cream.

We recommend a ritual starting with the N°1 Cleanser, followed by the N°2 Toner, N°3 Serum, and finishing with the N°5L Lotion or N°5R Cream for full-day protection and hydration.

Yes, we restock regularly. Contact us or check the product page to be notified when an item is back in stock.

We accept returns within 10 days of delivery for unopened and unused products.

Once the item is received and verified to be in its original, unopened condition, a full refund will be issued.

Contact our customer service team with your order number to start the return process. For the integrity and safety of our skincare line, opened or used products are non-returnable and non-refundable.

Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Yes! Contact us within 10 days of delivery and we'll help you find the right product for your skin's needs.

For the integrity and safety of our skincare line, opened or used products are non-returnable and non-refundable.

Not at the moment but we will offer international shipping soon.

Yes! We participate in skincare, wellness, and lifestyle events. Follow us on social media to stay informed about upcoming appearances.

We'd love to connect! Reach out through our Contact page with your event details and collaboration proposal.

We accept Visa, Mastercard, Amex, Shop Pay, Apple Pay, and Google Pay.

Absolutely. All transactions are encrypted and processed securely through Shopify Payments. We never store your full card details.

This may be due to incorrect billing information, insufficient funds, or a bank security hold. Please verify your details or contact your bank.

Your order confirmation email serves as your invoice. For a formal invoice, contact us with your order number.

Browse our skincare collections, add your chosen products to your cart, and follow the checkout prompts to complete your purchase.

Orders can be modified or cancelled within 24 hours of placement. Contact us immediately and we'll do our best to help.

Check your spam or junk folder. If it's not there, contact us with the email used at checkout and we'll resend your confirmation.

Use the tracking link in your confirmation email or log into your account on our website to view your order history.

We sincerely apologize! Contact us within 7 days of delivery with your order number and a photo of the item received, and we'll make it right immediately.

We expect all customers and community members to engage with Joujou International and each other with respect, kindness, and professionalism.

Any form of harassment, discrimination, or abusive behavior will not be tolerated and may result in account suspension or removal from our community.

Depending on severity, violations may result in warnings, order cancellations, or a permanent ban from purchases and events.

Please contact us through our Contact page with details of the incident. All reports are handled seriously and confidentially.

Yes — our code of conduct applies to all interactions, whether online, at events, or through our website and social media channels.